PurchasingHow could I buy the products I need if there is no price in the website?
Buyers need to send required product details to us via e-mail, and then we will provide reasonable quotations as request.
How long could I get reply of my enquiry?
Buyers will get a reply within 24 hours.
What kind of warranty you offer?
We provide 12 to 18 months warranty for all products.
What is like of the after sales service?
A. We have a huge team which is in charge of after-sales service, also a service hotline dealing with buyers’ complains and feedback.
B. We offer 24-hour online service to help buyers solving problems.
C. We offer buyers updated market information regularly.
D. We offer full- package service for those buyers visiting Mast.
What are the terms of payments you offer?
Payment of the goods should be set in USD or RMB on the basis of goods exchanging. We accept payment of T/T,L/C and cash only.
How to apply refund?
Once the PI has been confirmed and your ordered goods are ready, a refund will not be available for a canceled order. But we will refund to you in time the case that we could not offer the products required, due to the shortage or
How long will it take to deliver goods?
We will start preparing goods upon receipt of buyers’ T/T copy. After receiving your full payment, we will deliver the goods within the deadline which both parties agreed.
What kind of packaging you offer?
During the packaging process, preventive measures will be taken by us to assure that the goods are in a good condition during storage and delivery.
What kind of transportation methods you offer?
Due to the relatively large volume of goods. We will confirm the transportation and freight with buyer.